My Account FAQs
How do I register an account with Winmaker?
To register an account, click the “Join Now” button at the top of the page. Fill out the registration form and click “Join Now.” You’ll receive a welcome email with a verification link to activate your account.
I have registered a Winmaker account but haven’t received the email verification link.
Check your spam folder if you haven’t received the verification email. Add our email address to your safe contacts list to ensure you receive future emails.
I forgot my Winmaker password. How do I reset it?
Click the “Forgot your password?” link in the “Log In” section at the top of the page. Enter your email, and we’ll send instructions to reset your password.
Can anyone play for real money on Winmaker?
You must be at least 18 years old to play for real money. Review our Terms and Conditions for country restrictions. If online gambling is illegal in your region, you cannot deposit or withdraw funds.
Deposits and Withdrawals FAQs
How do I make a deposit?
We offer various deposit options, including credit/debit cards, Neteller, and Skrill. Click the “Deposit” button at the top right corner of the page and follow the instructions.
How do I know my deposit was successful?
Your funds will immediately appear in the Balance section of your Account after making a transfer.
How do I request a withdrawal?
Click “Username” in the sidebar, then select “Wallet” from the drop-down. Withdraw funds using your credit/debit card or e-wallet. Withdrawals will be paid back to the original deposit method unless it doesn’t support withdrawals.
My deposit keeps getting declined.
Common reasons include incorrect CVV, incomplete 3D Secure authentication, or insufficient funds. Ensure online gaming for real money is legal in your jurisdiction. Contact customer support for further assistance.
Promotions and Bonuses FAQs
How do I take advantage of promotional offers on Winmaker?
We offer various promotional offers, including welcome bonuses and daily promotions. Check the ‘Promotions’ page regularly for the latest offers.
How do I claim my welcome bonus?
Register an account and make a deposit of at least $/€20. The bonus will be added to your account once the payment is made, provided you are opted in.
Can I withdraw my bonus?
You can withdraw your bonus after meeting the wagering requirements. If you request a withdrawal before meeting these requirements, the bonus and winnings will be void. Check the Bonus Terms and Conditions page for details.
Where can I see my bonuses?
Click the ‘Bonuses’ tab in ‘My Account’ once logged in. Bonuses are also displayed in the ‘My Balance’ section. Check the ‘Promotions’ page regularly for the latest offers.
Casino and Live Casino Games FAQs
Games are loading slowly or not loading at all.
Slow or lagging games may be due to your internet connection. Ensure you have sufficient bandwidth and limit other web applications running simultaneously.
Is your site accessible on mobile?
Yes, our games are mobile-friendly. Open the site on your mobile browser and launch any game. Contact support if you encounter issues with your device, operating system, or browser.
Are your games fair?
Our casino operates on software certified by iTech Labs, ensuring our RNG (Random Number Generator) complies with industry standards, providing random results for all games.